Refund Policy
We are fully transparent before you sign — and this policy precisely defines the status of amounts paid afterwards.
In the interest of complete transparency with our valued clients, this policy sets out the refund provisions for the services of ATHAR Business Analysis & Development. It reflects the knowledge-based, advisory nature of our services and complies with the regulations applicable in the Kingdom of Saudi Arabia, including Article 19 of the E-Commerce Law concerning services exempt from the right of cancellation.
All services provided by ATHAR are strictly non-refundable and non-returnable after the contract is concluded or the consideration is paid, whether in whole or in part.
1. Basis of This Policy
- Our services are knowledge-based and advisory in nature, produced specifically for each client; allocation of resources and expertise begins immediately upon contracting.
- The knowledge benefit of a service is realized the moment the analysis, recommendation or deliverable is provided, and by its nature cannot be “returned”.
- Before paying, the client acknowledges having reviewed the scope of work, deliverables and prices, as well as this policy, and agrees to all of them.
2. Scope of Non-Refundability
- The value of all published packages (Launch, Growth, Total Transformation, and custom packages).
- Advance payments and milestone installments paid per the agreed payment schedule.
- Fees for delivered consulting sessions and confirmed booked workshops.
3. What This Policy Does Not Cover
- Initial communication and the free discovery session carry no financial obligation whatsoever.
- Quotes issued before signing a contract or making payment do not constitute a contract and may be declined at no charge.
- In the exceptional case where ATHAR is wholly unable to begin delivering a service for reasons attributable solely to ATHAR, the matter is handled per the provisions of the signed contract.
4. Scope Adjustment Instead of Refund
In the spirit of long-term partnership, and where the client wishes to redirect the budget, services whose delivery has not yet begun may — with the written agreement of both parties — be exchanged for other services of equivalent value within the same contract, or the package may be upgraded with amounts paid counted toward the higher package. This clause does not create an acquired right for the client and remains subject to both parties’ discretion.
5. Acknowledgment and Consent
Completing payment or signing the contract constitutes the client’s express acknowledgment of having read, understood and agreed to this policy, and a waiver of any claim for refund of amounts paid beyond what the contract expressly provides.
6. Contact
For any inquiry about this policy before contracting — which we encourage — write to info@ather.it.com or WhatsApp +966536376303.